Frequently Asked Questions
Q: After running Windows Updates, why is my display corrupted and my touch screen unresponsive?
A: There is a serious bug in a Windows 7 Security Update (KB3097877) that will corrupt your Tablet's graphics and font display as well as cripple your touch screen.
DO NOT INSTALL THIS UPDATE. Instead, find it in your Windows Update list, right click on it and choose to hide it. This will prevent you from accidentally installing it at a future date.
If you already have installed it, we are working on a fix and will post it here as soon as we have it.
Q: How do I set-up and use Intel Wireless Display on my Sahara Slate PC i500 Tablet PC?
A: In order to use Intel Wireless Display, you'll need to purchase a third party WiDi display adapter. Netgear, D-Link and Belkin sell such devices. Detailed instructions for enabling Intel Wireless Display (WiDi) should be provided with your WiDi adapter by the manufacturer.
In short, to enable Intel WiDi on the Sahara Slate PC i500 Tablet PC:
For more information on setting up and using Intel Wireless Display technology, visit the Intel Wireless Display page on Intel's website or the support page on your WiDi display adapter manufacturer's website.
Q: Why does the touch screen stop responding to input on my Sahara Slate PC i440D Tablet PC?
A: There are a few things that can occur to cause the touch screen to not respond to input.
Q: What is the difference betweenthe i412T and i440T and the i440D?
A: The i412T and i440T are resistive finger touch screen tablets only. The i440D is both a resistive touch screen and active digitizer tablet. In other words, if handwriting recognition is an important feature, you want to go with the i440D, as Windows only supports digital inking with active digitizers.
Q: What type of RAM (memory) is used in your Sahara Slate PC i400 series of Tablet PCs?
A: The RAM is DDR2, PC5300, 200-pin, 667 MHz.
Q: What is the maximum amount of RAM that the Sahara Slate PC i400 series can recognize?
A: The Sahara Slate PC i400 series can be configured with up to 4 GB of RAM, however only 3 GB will be recognized by both the BIOS and by Windows (both XP and Vista). This is neither a bug nor due to any hardware error specific to the Sahara Slate PC. Rather, the explanation is simple: 32-bit systems can only address up to 4 GB of memory.Additionally, the on-board controllers require memory addresses in order to be accessible. This is called "Memory Mapped IO" (MMIO). Since this memory range has to lie within the first 4 GB, it is subtracted from the installed and available RAM.
Q: How can I get Bluetooth working on my Sahara Slate PC?
A: There are a few things that need to happen before you can connect to Bluetooth devices.
Q: How can I adjust the volume level of the beep that sounds when I switch my i440D's input mode from touch to pen or vice-versa?
A: In order to affect the volume level of the screen mode toggle, you need to adjust the "PC Beep" volume setting.
Q: How can I flash the BIOS on my Sahara Slate PC i412T/i440T/i440D so that I can use one of the new battery packs?
A: Flashing your BIOS is not a trivial matter and, if done incorrectly, can leave your system in an unusable state. If you are not comfortable performing advanced technical procedures on your computer, please contact technical support for assistance.You will need to have or create a bootable USB Flash drive in order to complete this procedure.
Q: When I boot my i400 tablet the following message appears - "PXE-E61: Media test failure, check cable." What is this and how can if fix it?
A: The PXE boot message can be turned off in the BIOS. Boot your tablet with a USB keyboard plugged in. When the TabletKiosk splash screen appears press the Del button several times to access the BIOS. Next, use the arrow keys to select the Boot menu. Locate the boot device - Network: PXE UNDO (Bus4 Slot0). Select and disable it. Press F10 to save and exit.
Q: Now that the Sahara Slate PC features an Intel Core 2 Duo processor, does this mean you are going to offer and/or support the 64-bit versions of Windows Vista and/or Windows XP?
A: While it is true that the Sahara Slate PC (rev.b) with a Core 2 Duo processor can run the 64-bit versions of both Windows Vista and Windows XP Professional, we currently do not have any plans to officially support, or offer these tablets pre-configured, with these OS's.Why? The explanation is simple: There is no significant advantage to running a 64-bit OS on a computer with only 4GB of RAM or less. While it is true that technically there would be an additional .5 - 1 GB more RAM available to the system than there is with a 32-bit OS, it is also true that newly available RAM would immediately be lost to the system due to the 64-bit OS's larger memory footprint (remember, all variables are now twice as long in a 64-bit OS, thus applications usually use between 20% - 40% more memory when they run).The upshot is that using a 64-bit OS really only makes sense with over 4GB of memory.
Q: I want to use the Tablet PC components in Windows Vista, but my system doesn't have an active digitizer. How can I do this?
A: The Tablet PC components in Windows Vista are available regardless if you have a digitizer or not. These components include the keyboard panel, handwriting recognition, Windows Journal and the Snipping Tool. To enable these components, follow these steps:
Q: My Sahara Slate PC suddenly won't boot up into Windows Vista properly. It has been working fine up until this happened. How can I fix this?
A: This often can happen after installing a new OS update, application or driver that is corrupt or just doesn't play well with your existing configuration.To get around this problem, Windows Vista has a built-in back-up system that will allow you to restore your computer back to a previous point in time. This restore procedure will not effect any of your documents or e-mail, only your system's configuration.Here's what to do:
Q: What are the dimensions of Touch Screen Protective film you sell?
A: The Screen protective films comes in 3 sizes:3.625 X 6 inches7.25 X 9.625 inches7.625 X 10.5 inches.
Q: When connected to the VESA mounting plate, the Sahara Slate PC’s audio no longer seems to function. Is there something wrong with my Tablet PC or VESA plate?
A: Due to the way the VESA mounting plate functions, the internal speakers are disabled. There is, however, an audio jack incorporated into the VESA plate that will allow powered, external speakers to be connected.
Q: I am thinking about purchasing an eo UMPC as a mobile workstation for accessing our company’s e-mail and database on the road. Are the eo UMPCs compatible with programs such as Microsoft Outlook and Microsoft Access like regular PCs?
A: Since UMPCs run the full Windows XP operating system - and not a scaled down, feature limited version such as Windows Embedded or Windows Mobile - they will run most any Windows compatible application whose minimum hardware requirements they satisfy.All of our eo UMPC models have touch screen interfaces that allow for full finger touch and stylus input. The eo i7200 series and eo TufTab v7112XT have a “softer" 80 gram touch screen allowing for a lighter touch (better for finger driven input), while the eo v7110 has a “firmer" 120 gram touch screen (designed for better hand writing recognition).
Q: I am having a problem getting consistent reads with a magnetic strripe reader when using it in conjunction with an eo Ultra-Mobile PC. What am I doing wrong?
A: Some magnetic stripe readers may experience inconsistent reads when used with the Windows XP Tablet PC Edition operating system. The Windows Tablet PC Edition's Tabtip interface can interfere with data streaming from a wedge track type reader. In some cases it may be necessary to unregister the Tabtipps.dll file in order to read multitrack magnetic cards.If you are experiencing record truncation or inconsistent data reads from a wedge track reader, please follow these directions to unregister the Tabtipps.dll file:
Q: The touch screen on my eo UMPC has stopped responding. The stick pointer and mouse click buttons still work. What should I do?
A: First check that the power switch is in the middle position as the lower position lock the buttons and touch screen.Power the unit down, remove the battery, and let the unit sit for at least minutes. Reinstall the battery power the unit up and test the touch screen.
Q: Can I upgrade my eo UMPC myself without voiding the warranty?
A: Due to the ultra compact nature of the UMPC specification, extensive design considerations made it impossible to supply a configuration that allows for convenient, user access to RAM or the hard drive. The entire casing of the machine must be disassembled to access those components, exposing leads, power and circuitry that if damaged would leave the eo in an unusable state.We therefore do not support end user upgrades to these units and attempting to do so will void the eo's warranty.
Q: How do I get the Tablet Input Panel (TIP) to appear over text input fields on my eo UMPC like it does when I use my Sahara Slate PC?
A: Windows XP Tablet PC Edition will only activate the pop-up TIP icon for accessing the user text input panels on PCs with an active digitizer pen due to a conflict with the TouchKit application that drives the touch screens on the UMPCs. There is, however, a freely downloadable utility called FloatTip that will re-enable that functionality.You can download the application from here, unzip the floattip.exe file and place it in your startup folder. Restart your eo and you should find that the pop-up TIP now functions as intended.
Q: What printers will work with my eo UMPC?
A: The eo UMPCs are fully functioning Windows PCs, and therefore will support all standard USB and Bluetooth printers which are Windows compatible. As some printers may require that you install the appropriate printer drivers to properly function, please check your printer’s installation guide for instructions on how to accomplish this.
Q: I need to get my eo UMPC to display at a resolution of 1280x720. How can I do that?
A: The native screen resolution of the eo UMPCs is 800x480. Using special software built in to the Touch Pack application suite that is preloaded on all eo UMPCs, and mapped to the screen resolution function button, Windows will interpolate a screen resolution of 800x600 and 1024x600 down to fit the eo’s native screen.In order to run at another resolution you’ll need to connect an external monitor, capable of supporting your desired resolution, and configure it in the display settings to be a secondary display and not mirrored.The eo i72DC docking station that comes bundled with the eo i7200 series UMPCs or the optional eo v7110 port replicator (as well as the soon to be released v7110 docking station) will allow an external monitor to be connected and used as a independent secondary display. The eo TufTab v7112XT has a VGA out connector built-in.
Q: How do I restore my eo UMPC using the system disc(s) that came with my computer?
A: The job is quite simple provided that the partitions have not been removed from the drive.Note: This is a destructive recovery procedure. All data will be lost on the drive. Read all the instructions through carefully before attempting this procedure.
Q: I turned on my eo UMPC this morning, but the screen remains blank. Is there anything I can try before requesting an RMA for service?
A: Yes. First make sure that your unit is not in Standby mode. On the V7110 series the power LED, located on the far right, will slowly glow and then dim. On the i7200 series the blue LED in the power button will glow and dim.Try removing the battery for several minutes, reinstalling the battery and powering up the unit. You may also want to check whether or not the unit will run using the supplied AC adapter.
Q: I am trying to get my eo i7200 series UMPC to recognize an external monitor I plugged in through the i72DC docking station. I have the monitor plugged into the dock and powered on and the eo is connected to the dock, however the screen on the monitor is still blank. What do I do?
A: As with all Windows PCs that support two monitors, Windows must be told to extend your desktop to the second monitor.
Q: The inking on my eo UMPC appears really jagged. Is there anything I can do to improve it?
A: If you do the following, it should fix the jagged inking and make it very smooth.
Q: I have a 3rd party Bluetooth keyboard I am trying to get to pair with your eo UMPC but when I enter the pre-generated pass key it doesn’t accept it. Is there something unique to UMPCs that I am missing?
A: eo UMPCs function the same as other types of PCs. It is, however, important that you type the proper pre-generated or dynamically generated passcode on the Bluetooth keyboard you are attempting to pair, and not via the eo UMPCs on-screen keyboard.
Q: I am trying to disable the "press and hold" function for the right-click function.
A: To disable the right-click functionality, open the TouchKit software. Select the "Settings" tab then tap on the "Option" button. Uncheck the "Enable Auto Right Click" check box. Tap on "OK" then "OK" to accept the changes.
Q: I can't seem to find my wireless network when using my eo v7110, what's wrong?
A: Make sure that the wireless transmitter is turned on using the switch on the left side of the v7110. Also, make sure that any proprietary speed boosting technology is disabled in your wireless router/access point.
Q: I have an eo v7110 UMPC and find that I have to push down on the screen with more force than I was expecting in order to get the DialKeys to recognize my input. Is this normal?
A: Yes it is. All of our eo UMPC models have touch screen interfaces that allow for full finger touch and stylus input.The eo v7110 has a “firmer" 120 gram touch screen that was designed for more accurate handwriting recognition. The eo i7200 series and eo TufTab v7112XT have a “softer" 80 gram touch screen which is better suited for finger activated kiosk menuing systems and applications like DialKeys.
Q: Will TabletKiosk's Bluetooth Keyboard work with PCs not sold by TabletKiosk?
A: While we will not supply configuration support for PCs not manufactured or distributed by TabletKiosk, the Bluetooth keyboard is built according to the standards laid out by the committee that oversees the development of the Bluetooth technology and should work with most any Bluetooth capable host.
Q: I can’t seem to get my TabletKiosk Bluetooth keyboard to pair with my eo UMPC. I followed the instructions that came with the keyboard that said the pairing code is “0000”. However, when the dialog box comes up for inputting the number, it’s different and not changeable. What’s the deal?
A: The initial batch of Bluetooth keyboards shipped with instructions that were written before the release of the eo UMPCs and is therefore outdated. You can find the updated installation instructions here. We apologize for any confusion this may have caused.
Q: I am having problems keeping my eo UMPC connected to my wireless router, what can I do to improve wireless reliability?
A: Many wireless networking routers boast higher speed capabilities by utilizing proprietary speed boosting technology. By default, this technology is usually enabled in the router’s configuration when shipped from the factory. In order to make the eo UMPCs compatible with as wide a range of networking products as possible, the wireless networking cards on these devices only support networking standards as prescribed by the IEEE certification committee. Disabling the proprietary speed boosting technology will often result in markedly higher networking reliability with all models of eo UMPCs. Check your router’s user manual for how to disable their propriety speed boosting technology.
Q: I was told I need to supply the MAC address of my PC’s network adapter. How do I find that and what is it?
A: All network adapters have a unique physical address similar to your phone number or street address that identifies them on a network. The MAC address, or Media Access Control address, for each adapter in your PC (whether wired or wireless) will be unique and specific only to that adapter and not the PC in general. Thus, when reporting your MAC address to a network administrator or your ISP’s technical support representative, it is import to find the MAC address of the adapter you are actually using to connect to the applicable network.
Q: I think my TabletKiosk Tablet PC needs service. How do I request that?
A: The first thing you should do is check this FAQ list and our User Discussion Forums for an answer to the problem(s) you are encountering. More often then not, technical glitches are driver or software related, and can be solved without returning the computer for repair service.If you can't find an answer to your problem(s), or are certain that your PC requires repair, you can use the RMA Request form on our website located here. Fill out the required contact information (you can locate the serial number of your PC on the back of the unit at the bottom of the certification label) and choose "RMA for Repair" from the “Subject” drop down. Make sure to include a detailed description of the problem(s) you are experiencing in order to aide us in expediting your repair.We typically will respond within one business day to a RMA Request.
Q: What is the status of Windows Vista support for my TabletKiosk Tablet PC?
A: TabletKiosk is devoted to providing its customers the most reliable and productive computing experience possible. It is because of this devotion that we will not release any drivers until we are certain that they will uphold the standards for which we strive. We are working diligently to provide such drivers in as timely a fashion as possible.That said, due to the stringent requirements of Windows Vista, some of our systems designed before the announcement of Vista do not meet the minimum hardware requirements and most probably will not have Vista drivers made available in the future.Below is our current Vista driver support release schedule. We will update this as drivers move closer to completion.For clarification, "officially supported" means that we certify that the system is Vista compliant and will provide driver updates and technical support. "Unofficially supported" means that while we may make drivers available for download, we do not certify Vista compliance and will not guarantee continued driver updates or provide any technical support related to software installation, maintenance or troubleshooting. Warranty repair will still be honored.Sahara Slate PC i400 Series Tablet PC: Officially supported and shipping.Sahara Slate PC i200 Series Tablet PC: No Official support or drivers planned.eo v7110e: Windows Vista SP1 official support is planned. Drivers scheduled for release by end of April 2008.eo v7110 UMPC: No official support or drivers planned.eo i7200 Series UMPC: Unofficially supported. Beta drivers currently available in the Downloads section..eo TufTab v7112XT: Windows Vista SP1 support is under evaluation. Check back for more updated information.Getac 840XT No official support or drivers planned.